Refund policy.
A VIP-quality booking experience, with clear and fair terms.
At DubaiEliteVacation.com we are committed to a VIP-quality luxury hotel booking experience. Unforeseen events can occur, so here is how cancellations and refunds work.
Cancellation and refund conditions
- 72 hours or more before arrival: a 70% refund of the amount paid. A 30% management fee of the total booking is retained to cover booking processing and file management, intended for the hotel partners who arrange your stay and VIP services.
- Less than 72 hours before arrival: the full booking amount is retained and no refund is issued, except in exceptional circumstances such as force majeure, on presentation of appropriate documentation.
Refund timeline
An eligible refund is processed within 5 to 15 business days of the cancellation confirmation, using the payment method of the original booking (credit card, bank transfer and so on). For example, if you cancel within the 72-hour window, we process your request within 48 hours of receiving it, and the refund is issued within 5 to 10 business days.
Setup fees and non-refundable charges
The setup fees for the booking (30% of the total amount) are non-refundable. They cover administrative management, room reservations and coordination with our hotel partners, and are allocated to the costs imposed by those partners to secure your booking.
Booking modifications
To change your booking (date, room type or hotel), contact us at least 72 hours before arrival. Modifications depend on availability, and additional charges may apply under our partners' conditions. Modifications made less than 72 hours before arrival may incur cancellation fees before a new booking can be made.
Complaints
If the service did not meet your expectations or the description on our website, send a complaint within 14 days after your stay. Every complaint is taken seriously.
Contact
Questions about this policy: support@dubaielitevacation.com.
Changes to this policy
DubaiEliteVacation.com may modify this policy at any time. Changes take effect once published on the website.
Summary
- More than 72 hours before arrival: 70% refund (30% non-refundable setup fee).
- Less than 72 hours before arrival: no refund.
- Refund timeline: 5 to 10 business days after cancellation confirmation.